Privacy Policy – ​​Lupa Heats

Your privacy is very important to us. At Lupa Heats, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable law. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website.

1. Information we collect

When you use our website, we may collect the following personal information:

  • Contact details: Name, email address, telephone number.
  • Payment details: Payment details required to process purchases (e.g. credit card number, bank account details).
  • Delivery information: Delivery address and information relating to the delivery of parcels.
  • Browsing information: Browsing data, such as your IP address, device type, geolocation data, pages visited and interactions with the website.

2. How we use your information

The information we collect is used for the following purposes:

  • Order processing: To process and dispatch your orders, and to contact you in the event of any queries regarding delivery or payment.
  • Customer service: To answer your questions, resolve issues and provide an efficient customer service.
  • Marketing and promotions: If you have given your consent, we may use your data to send you information about new products, special offers and updates from Lupa Heats.
  • Website analysis and improvements: We use browsing data to improve the user experience on our website and to ensure that the website functions correctly.

3. Sharing of personal data

Lupa Heats undertakes not to share your personal data with third parties, except in the following situations:

  • Service providers: We may share your information with partner companies or service providers who help us process payments, deliver orders or provide marketing services. These service providers are obliged to protect your privacy and to use the data only for the agreed purposes.
  • Legal obligations: If required by law or by court order, we may share your personal information with the relevant authorities.
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4. Security of personal data

We have put in place appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, it is important to note that no method of data transmission or storage over the internet is 100 per cent secure. Whilst we strive to protect your data, we cannot guarantee its absolute security.

5. Cookies and similar technologies

We use cookies and similar technologies to improve your browsing experience on our website. Cookies help us to remember your preferences and analyse website traffic. You can adjust your browser settings to refuse cookies or to be notified when they are sent, but please bear in mind that doing so may limit some of the website’s features.

6. Your rights regarding your personal data

Under the relevant legislation, you have the following rights in relation to your personal data:

  • Access: You have the right to know what personal data we hold about you.
  • Rectify: You may request the rectification of incorrect or incomplete personal data.
  • Delete: You may request the deletion of your personal data, except where retention is necessary to comply with a legal obligation.
  • Objecting to processing: You may object to the processing of your personal data for direct marketing purposes or other processing based on legitimate interests.
  • Data portability: You have the right to request that your personal data be transferred to another data controller, where possible.

To exercise your rights or to ask any questions about the processing of your personal data, please contact us by email at comercial@lupaheats.com.

7. Changes to the Privacy Policy

Lupa Heats reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page, and, if they are substantial, we will notify users. We recommend that you review this policy from time to time to keep up to date with how we protect your data.

8. Governing Law

Esta Política de Privacidade é regida pela legislação portuguesa. Em caso de litígio, o consumidor pode recorrer ao Centro de Arbitragem de Conflitos de Consumo da sua área de residência ou ao Livro de Reclamações Eletrónico.

Last updated: [06/07/2026]