Termos e Condições de Utilização
1. Introduction
Welcome to the Lupa Heats website. By accessing and using this website (www.lupaheats.com), you are agreeing to these Terms and Conditions, which govern the use of our website and the purchase of products through our online store. We recommend that you read this document carefully before placing any order.
2. Company Information
Lupa Heats is a registered trademark, belonging to the company Lupatec, Sociedade Unipessoal Lda, with registered office at Rua da Magnólia, 32, Santiago de Besteiros, 3465-153 Portugal, Tax Identification Number 514192232 and contact via email comercial@lupaheats.com.
3. Website Use
The user agrees to use the Lupa Heats website responsibly, without infringing current legislation or the rights of third parties. Unauthorized reproduction, distribution or modification of any content present on this website, including images, texts, logos or designs, is prohibited.
4. Products and Availability
All products shown on the Lupa Heats website are subject to stock availability. Lupa Heats reserves the right to change, suspend or discontinue any product without prior notice. Product images are illustrative and may not exactly match the final product.
5. Prices and Payments
The prices shown include VAT at the legal rate in force, unless otherwise indicated. Lupa Heats reserves the right to change prices at any time without prior notice. Available payment methods are presented at checkout and include, among others, credit card, debit card and MB Way or Multibanco references.
6. Shipping and Delivery
Lupa Heats ships to mainland Portugal, islands and internationally. Delivery times vary depending on the destination and product availability, and are indicated at the time of purchase whenever possible. We will make every effort to meet the indicated deadlines, but we are not responsible for delays caused by external factors such as customs procedures, carriers, or unforeseen conditions. Any customs fees or additional charges applicable to international shipments are the responsibility of the customer and may vary depending on the destination country. Return Policy
According to applicable legislation, the customer may request the return of a product, provided that it is in perfect condition, without signs of use and with the original packaging intact.
The refund will be made after receiving and verifying the condition of the item, according to the defined criteria.
To start the process, contact us via email at comercial@lupaheats.com. Return shipping costs are the responsibility of the customer, except in cases of defect or error on our part.
8. Warranty
All products sold by Lupa Heats are covered by a legal warranty, in accordance with current legislation. This warranty covers manufacturing defects, not including damage caused by misuse, improper installation or negligence.
9. Intellectual Property
All content on this website, including logos, images, text, graphics, and design, is the property of Lupa Heats and is protected by copyright. Its reproduction, in whole or in part, without prior authorization, is prohibited.
10. Protection of Personal Data
Lupa Heats is committed to protecting the personal data of its customers, in accordance with the terms defined in the Privacy Policy available on this website. The data collected is used exclusively for order processing, billing, and communication with the customer.
11. Changes to the Terms
Lupa Heats reserves the right to update or modify these Terms and Conditions at any time. Changes take effect from the moment they are published on the website.
12. Applicable Law
These Terms and Conditions are governed by Portuguese law. In case of dispute, the consumer may resort to the Consumer Conflict Arbitration Center in their area of residence or to the Electronic Complaints Book.